Legal Documents

GO Markets provides legal documentation for clients to review before trading Forex, CFDs or any other financial product available.
Please ensure to read all legal documentation before opening a live trading account with GO Markets.
PDS & Product InformationOur Product Disclosure Statements &;amp Product Information govern our relationship with you.
Financial Services GuideOur Financial Services Guide is designed to assist clients in deciding whether to use our services.
Privacy PolicyOur Privacy Policy discloses how we collect, use, hold, disclose and disseminate your personal information.
Terms and ConditionsFor all GO Markets clients. The Terms & Conditions provide important information about our relationship with you.

General Advice Warning

The information in this website is of a ‘general’ nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.

ASIC Regulatory Benchmarks

GO Markets is authorised to operate a financial services business in Australia, under its Australian Financial Services Licence.

As an OTC derivative provider, GO Markets is required to adhere to key disclosure benchmarks set out by our corporate regulator, the Australian Securities and Investment Commission (“ASIC”). GO Markets adheres to the seven disclosure benchmarks for over-the-counter contracts for difference that can help retail investors understand the risks associated with these products, assess their potential benefits and decide whether investment in the products is suitable for them.

GO Markets have a compliance management system in place and strive to achieve above and beyond what are considered to be minimum compliance requirements.

Hedging Policy

GO Markets maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.

Factors which impact GO Markets decision to hedge may include, but are not limited to:

Internalisation of Trades

We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or ‘offsetting’ trades.

Toxicity of Flow

Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.

Volume

Extraordinary volume of trades or total trade size is larger than our risk tolerance;

Liquidity

Insufficient liquidity in the underlying market.

Performance

The performance of a trading account or group of accounts.

Cash Balance

The amount of funds deposited may indicate a need to hedge all trades given it may represent large trade volume from an account(s) than permitted by our internal risk management policies.

Our primary hedging counterparties are Saxo Bank A/S (authorised and regulated by Finanstilsynet in the EU), ADS Securities L.L.C (licensed by the Central Bank of the United Arab Emirates), CFH Clearing Limited (authorised and regulated by the Financial Conduct Authority in the United Kingdom) CMC Markets Asia Pacific Pty Limited (regulated by ASIC in Australia). We may appoint new counterparties, or change our counterparties, from time to time.

Please contact us if you would like to receive a copy of our hedging policy. This policy is subject to change without notice.

Client Funds

Client funds are deposited into the National Australia Bank (“NAB”) and Commonwealth Bank where we have multiple client accounts in various currencies. Funds you deposit with us, including your net running profits, will be held separately from our money, in a dedicated account, and held and dealt with in accordance with the requirements of the Corporations Act. We follow specific guidance set out in ASIC Regulatory Guides RG212 and RG227.

We do not use client funds as capital, including working capital or for business purposes such as office rent, utilities and employee payroll and do not use retail client funds for counterparty margining obligations. Wholesale client funds may be used for counterparty margining obligations.

We perform daily and monthly reconciliations of the amount of reportable client money that, according to our records, we are required to hold in a client money account against the amount of reportable client money we are actually holding in that account.

We keep accurate records of the reconciliations we perform and will provide copies of these records to our clients or ASIC within five business days of a written request (or such longer period as may be agreed in writing).

Margin Calls

GO Markets operates an automated “Margin Call” mechanism in an effort to mitigate the risk of a client’s account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a ‘gap’ in price action, thereby triggering a margin call event at a lower level than the 50% threshold.

Fair Usage Policy

GO Markets is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

To view our fair usage policy, please click here.

Data Protection

GO Markets is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems, and have strict procedures in place to protect your information.

To view our privacy policy, please click here

Deceased Estates Policy

Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

To view our deceased estates policy and procedure, please click here.

The GO Markets deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

Notify Us

Please notify us as soon as possible. You can inform us by phone call, email or letter. Our contact details are as follows:

GO Markets Pty Ltd
Level 22, 600 Bourke Street
Melbourne, VIC 3000, Australia
Phone: +61 3 8566 7680 or 1800 88 55 71 (Australia Toll Free Number)
E­mail: compliance@gomarketsaus.com

As soon as we are notified we will freeze any sole accounts that person had with us. Joint accounts will continue to operate as normal. Once all documents listed below have been received, we will transfer the account into the joint holder’s name, keeping the same account number.

Where the deceased has an active account with an open position/s, we will close the position/s once all documents listed below have been received. The profit realised (if any) on the trade will be posted on the trading account. If the open position/s are of a material value, we will seek confirmation from the Executors of the Estate to close the position

Documents required

In order to release the funds of the trading account we require the following documentation/ information:

  1. Certified copy of the will;
  2. Certified copy of the death certificate;
  3. Certified copy of the Grant of Probate (if applicable);
  4. Proof of your identity (as executor of the will), in the form of a certified copy of a passport or drivers licence
  5. Details of the account which the funds are to be transferred to.

Timeframe

Once we have received all of the documentation/ information set out above, the transfer will be processed within 2 working days. Please note that the submission of incomplete documentation/ information will result in a delay to the release of funds.

Account Closure

Once the funds have been released, the account will be closed if it is in a sole name.

This Policy was last amended on 5 July 2018

Dispute Handling

GO Markets is a member of the Australian Financial Complaints Authority (AFCA), the approved Australian external dispute resolution scheme.

If at any stage you wish to lodge a dispute with GO Markets, please refer to our dispute handling procedure by clicking here.

GO Markets aims to provide superior customer service. In the event that you are dissatisfied with any aspect of our service, please give us the opportunity to investigate and answer your questions.

If you wish to lodge a complaint:

  1. First compile all documents that relate to your complaint and any questions that you wish to have answered.
  2. Inform the GO Markets Support Team and/or your Account Manager with details of your complaint. You can refer your complaint to us via phone, e­mail or mail as per the details below. Please note that if you phone your complaint in then we may ask you to e­mail us the full details as well. We will then attempt to review the situation and resolve it at this initial level or within 2 business days if possible.
  3. If the matter is not resolved to your satisfaction after 2 days then, as per our PDS and the Australian Financial Complaints Authority (AFCA) procedures we have 45 days to further investigate and resolve your complaint. We will communicate with you throughout this time period and may ask you for further information.
  4. You will receive a response from us within 45 days.  If you are still not satisfied with the outcome then you have the right to refer the matter to AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers. Please note that AFCA will not consider a complaint until we have had the opportunity to address it internally within the 45 day time frame.

GO Markets Contact Details

Mailing Address
GO Markets Pty Ltd ­ Complaints Officer
Level 22, 600 Bourke Street
Melbourne, VIC 3000, Australia
E­mail: support@gomarkets.com.au (please mark your e­mail Attn.: Complaints Officer)

The Australian Financial Complaints Authority (AFCA)

Mailing Address
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
E­mail: info@afca.org.au
Phone: 1800 931 678
Website: www.afca.org.au

Sales Promotion Terms and Conditions

To view terms and conditions of all special sales promotions or offers, please click here.

Joint Accounts

To view the GO Markets Joint Account Agreement please click here. Please complete and return to newaccounts@gomarkets.com.

Wholesale Clients

If you satisfy any one of four categories, you can apply to be recognised as a Wholesale Client. Please complete the Wholesale Client Declaration and return to newaccounts@gomarkets.com.