Legal Documents

General Advice Warning

The information in this website is of a ‘general’ nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.

ASIC Regulatory Benchmarks

GO Markets is authorised to operate a financial services business in Australia, under its Australian Financial Services Licence.

As an OTC derivative provider, GO Markets is required to adhere to key disclosure benchmarks set out by our corporate regulator, the Australian Securities and Investment Commission (“ASIC”). GO Markets adheres to the seven disclosure benchmarks for over-the-counter contracts for difference that can help retail investors understand the risks associated with these products, assess their potential benefits and decide whether investment in the products is suitable for them.

GO Markets have a compliance management system in place and strive to achieve above and beyond what are considered to be minimum compliance requirements.

Hedging Policy

GO Markets maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.

Factors which impact GO Markets decision to hedge may include, but are not limited to:

Internalisation of Trades

We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or ‘offsetting’ trades.

Toxicity of Flow

Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.

Volume

Extraordinary volume of trades or total trade size is larger than our risk tolerance;

Liquidity

Insufficient liquidity in the underlying market.

Performance

The performance of a trading account or group of accounts.

Cash Balance

The amount of funds deposited may indicate a need to hedge all trades given it may represent large trade volume from an account(s) than permitted by our internal risk management policies.

Our primary hedging counterparties are Saxo Bank A/S (authorised and regulated by Finanstilsynet in the EU), ADS Securities L.L.C (licensed by the Central Bank of the United Arab Emirates), CFH Clearing Limited (authorised and regulated by the Financial Conduct Authority in the United Kingdom) CMC Markets Asia Pacific Pty Limited (regulated by ASIC in Australia). We may appoint new counterparties, or change our counterparties, from time to time.

Please contact us if you would like to receive a copy of our hedging policy. This policy is subject to change without notice.

Client Funds

Client funds are deposited into the National Australia Bank (“NAB”) and Commonwealth Bank where we have multiple client accounts in various currencies. Funds you deposit with us, including your net running profits, will be held separately from our money, in a dedicated account, and held and dealt with in accordance with the requirements of the Corporations Act. We follow specific guidance set out in ASIC Regulatory Guides RG212 and RG227.

We do not use client funds as capital, including working capital or for business purposes such as office rent, utilities and employee payroll and do not use retail client funds for counterparty margining obligations. Wholesale client funds may be used for counterparty margining obligations.

We perform daily and monthly reconciliations of the amount of reportable client money that, according to our records, we are required to hold in a client money account against the amount of reportable client money we are actually holding in that account.

We keep accurate records of the reconciliations we perform and will provide copies of these records to our clients or ASIC within five business days of a written request (or such longer period as may be agreed in writing).

Margin Calls

GO Markets operates an automated “Margin Call” mechanism in an effort to mitigate the risk of a client’s account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a ‘gap’ in price action, thereby triggering a margin call event at a lower level than the 50% threshold.

Fair Usage Policy

GO Markets is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

To view our fair usage policy, please click here.

Data Protection

GO Markets is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems, and have strict procedures in place to protect your information.

To view our privacy policy, please click here

Deceased Estates Policy

Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

To view our deceased estates policy and procedure, please click here.

Dispute Handling

GO Markets is a member of the Australian Financial Complaints Authority (AFCA), the approved Australian external dispute resolution scheme.

If at any stage you wish to lodge a dispute with GO Markets, please refer to our dispute handling procedure by clicking here.

Sales Promotion Terms and Conditions

To view terms and conditions of all special sales promotions or offers, please click here.

Joint Accounts

To view the GO Markets Joint Account Agreement please click here. Please complete and return to newaccounts@gomarkets.com.

Wholesale Clients

If you satisfy any one of four categories, you can apply to be recognised as a Wholesale Client. Please complete the Wholesale Client Declaration and return to newaccounts@gomarkets.com.